Easy Returns

We accept returns within 30 days of delivery. Please note, items must also be returned in their original packaging, otherwise we won’t be able to process your return. Refunds will only be issued in the original form of payment. Shipping and handling fees are non-refundable. We’ll apply a shipping fee equal to 10% of the full retail value on accepted returned items, which will be deducted from your refund.

*Returns only applicable to purchases made from californiaclosets.com within the contiguous US states. We do not accept returns from Alaska, Hawaii, or Puerto Rico. We do not accept International returns from any country including Canada, Mexico or the Dominican Republic. 

How to Initiate a Return:

Note: All purchases made directly through our website must be processed through the website; our showrooms are not able to process returns.

Step 1:  Call 866.215.7730 or email us at customer.service@calclosets.com. Please have the following information ready:

  • Order Number
  • First Name / Last Name
  • Reason for Return

Step 2: Our Customer Service Team will process your request and send you a return shipping label(s). You should expect to hear back from us within 1 business day.

Step 3: Safely package the product(s) in the original packaging and drop it with the appropriate carrier (FedEx or UPS, depending on your return label). You will be responsible for getting the return product to the carrier.

Step 4: Once we receive your returned product at our warehouse, our team will inspect the item(s). Provided item(s) are in good condition, we will issue your refund in the original form of payment. We’ll apply a shipping fee equal to 10% of the full retail value on accepted returned items, which will be deducted from your refund.

Please allow 5 to 10 business days for refund processing.

How to Replace or Refund a Damaged or Defective Item

If the item you ordered has any issue whatsoever, please contact us within 14 days of receipt of your item at 866.215.7730 or via email at customer.service@calclosets.com. Be sure to have the following information handy:

  • Order Number
  • First Name / Last Name
  • Explanation of damage/defect
  • Photo of damaged/defected item(s)

Upon receiving notification of a claim, our Customer Service Team will follow up with you within 2 business days to make arrangements for a replacement or refund as necessary.

Are e-gift cards refundable?

Unfortunately, our Gift Cards are nonrefundable. Click here to explore all of your shopping options!

Are Exchanges Accepted?

While we cannot facilitate exchanges, customers may return a product and purchase a different one.

 We offer returns within 30 days of delivery, in the original packaging*. Only returns made within 30 days of delivery and in the original packaging will be accepted. Refunds will only be issued in the original form of payment. Shipping and handling fees are non-refundable. To cover the shipping fees associated with your return, we’ll apply a charge that’s equal to 10% of the full retail value.


*Returns only applicable to purchases made from californiaclosets.com within the contiguous US states. We do not accept returns from Alaska, Hawaii, or Puerto Rico. We do not accept International returns from any country, including Canada, Mexico & the Dominican Republic.

Wholesale Orders Policy

All Sales are Final.

If there is an issue with your wholesale purchase, please contact us at customer.service@calclosets.com  or call 866.215.7730 within 14 days of delivery. Please provide the following information and our Customer Service Team will follow up with you within 2 business day to make arrangements for a replacement or refund as necessary:

  • Order Number
  • First Name / Last Name
  • Explanation of damage/defect
  • Photo of damaged/defected item(s)