We want you to be entirely satisfied with your purchase. Returns and exchanges are easy and return shipping is free. If products don’t meet your expectations, please return to us for an exchange or refund. Start a return or exchange.Returns/Exchanges Policy
When accompanied with proof of purchase within 30 days of shipment of the order, we will be happy to exchange your returned merchandise for another solution or issue a refund after our receipt, inspection, and acceptance of the returned product. Items ineligible for return include:
- E-Gift Cards
- Items marked final sale, or items whose price ends with $.79
- Used products, including damage through normal wear and tear
Please note shipping and handling fees are non-refundable. There will be no re-stocking fee on accepted returned product.
Receiving Your Credit
We will do everything we can to promptly process your return. Refunded amounts, if any, will be credited to the form of payment used at the time of purchase in the amount of the purchase price paid by you, plus any applicable taxes. It may take one or more billing cycles for your credit to appear after your return has been processed. Expect approximately 7-10 business days. Business days are Monday through Friday, excluding federally recognized holidays.
Price Adjustment Policy
We will happily extend a price adjustment if requested within 7 business days from the date of purchase, as shown on proof of purchase of product at the full retail value.
Returning a Gift
Please contact our customer service team at 1(844) 845-9303.
All international orders are FINAL SALE and not eligible for return. Please contact us if you have any questions about the return process. We are available by phone at 1(844) 845-9303.
WHOLESALE RETURNS/REPLACEMENT POLICY
For our wholesale customers, we offer replacements on damaged goods if notified within 5 business days upon receipt. All sales in Wholesale are final. Please email wholesale@CAClosets.com for more information. If you purchased your items through your Designer please contact your Designer for assistance.