Frequently Asked Questions


Q:   How do I track my order?

A:   You’ll receive two emails after you place your order: one confirming the order, and a second confirming shipment. Your tracking number will appear in the second, which you can use with the corresponding carrier.

Q:   I placed an order but have not received it yet. Who should I contact?

A:   If you placed an order but did not receive an order confirmation email, or if you’ve received a delivery confirmation but not the order, please call our Customer Care Center at 1 (844) 845.9303 or use the online chat box, on the bottom right hand corner of this page, to correspond with one of our Customer Care representatives.


Q:   How do I return an item?

A:   If you decide the item is not a perfect fit, follow the steps outlined below to make a return.

Note: All purchases made directly through our website must be processed through the website; our showrooms are not able to process returns. If the order was placed via Wayfair, you must begin the return process via Wayfair.

Step 1:  Call (844) 845.9303 or email us at Please have the following information ready:

  • Order Number
  • First Name / Last Name
  • Reason for Return

Step 2: Our Customer Service Team will process your request and send you a return shipping label(s). You should expect to hear back from us within 1 business day.

Step 3: Safely package the product(s) in the original packaging and drop it with the appropriate carrier (FedEx or UPS, depending on your return label). You will be responsible for getting the return product to the carrier.

Step 4: Once we receive your returned product at our warehouse, our team will inspect the item(s). Provided item(s) are in good condition, we will issue your refund in the original form of payment. We’ll apply a shipping fee equal to 10% of the full retail value on accepted returned items, which will be deducted from your refund.

Please allow 5 to 10 business days for processing.

Q:   How long does it take to receive my refund?

A:   Refunded amounts, if any, will be credited to the form of payment used at the time of purchase, in the amount of the purchase price paid by you minus shipping fee equal to 10% of the full retail value plus any applicable taxes. It may take one or more billing cycles for your credit to appear after your return has been processed. Expect approximately 7-10 business days (Monday-Friday, excluding federally recognized holidays). Please note shipping and handling fees are non-refundable.

Q:   Do any of the products come with a warranty?

A:   Yes. Some items include a manufacturer warranty. Those items covered under warranty are noted as such in the product detail on our website.



Q:   Can I make a purchase through my California Closets design consultant?

A:   Your design consultant can help you review and select items to best complement your custom-designed storage solution, but direct purchases can only take place on this site.