Frequently Asked Questions
ORDERS & RETURNS
Q: How do I track my order?
A: You’ll receive two emails after you place your order: one confirming the order, and a second confirming shipment. Your tracking number will appear in the second, which you can use with the corresponding carrier.
Q: I placed an order but have not received it yet. Who should I contact?
A: If you placed an order but did not receive an order confirmation email, or if you’ve received a delivery confirmation but not the order, please call our Customer Care Center at 1 (844) 845.9303 or use the online chat box, in the bottom right hand corner of this page, to correspond with one of our Customer Care representatives.
Q: How can I change or cancel my order?
A: Since most orders ship within 24-hours of placement, you’ll need to wait until the product is delivered to return your order. You can place a new order while waiting for your original order to be delivered. Once your unwanted order is delivered, simply contact our customer service for a return label. (844)845.9303 or customer.service@calclosets.com. Please note items are only eligible for a refund if returned within 30 days of shipment of the order. If you incurred a shipping/handling fee at the time of purchase, those are non-refundable.
Q: Can I ship to an address other than my billing address?
A: Yes. When you’re ready to check out, just follow the on-screen prompts to select an alternate shipping address for your order.
Q: Can I ship to multiple addresses?
A: You can only ship to one address per order. Please place multiple orders if you need to ship to multiple addresses.
Q: How do I return an item?
A: If you decide the item is not a perfect fit, follow the steps outlined below to make a return.
Note: All purchases made directly through our website must be processed through the website; our showrooms are not able to process returns.
Step 1: Call (844)845.9303 or email us at customer.service@calclosets.com. Please have the following information ready:
- Order Number
- First Name / Last Name
- Reason for Return
Step 2: Our Customer Service Team will process your request and send you a return shipping label(s). You should expect to hear back from us within 1 business day.
Step 3: Safely package the product(s) in the original packaging and drop it with the appropriate carrier (FedEx or UPS, depending on your return label). You will be responsible for getting the return product to the carrier.
Step 4: Once we receive your returned product at our warehouse, our team will inspect the item(s). Provided item(s) are in good condition, we will issue your refund in the original form of payment. We’ll apply a shipping fee equal to 10% of the full retail value on accepted returned items, which will be deducted from your refund.
Please allow 5 to 10 business days for processing.
Q: How long does it take to receive my refund?
A: Refunded amounts, if any, will be credited to the form of payment used at the time of purchase, in the amount of the purchase price paid by you minus shipping fee equal to 10% of the full retail value plus any applicable taxes. It may take one or more billing cycles for your credit to appear after your return has been processed. Expect approximately 7-10 business days (Monday-Friday, excluding federally recognized holidays). Please note shipping and handling fees are non-refundable.
Q: Do any of the products come with a warranty?
A: Yes. Some items include a manufacturer warranty. Those items covered under warranty are noted as such in the product detail on our website.
ONLINE SECURITY
Q: When I submit credit card information online, is it secure?
A: California Closets has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the www.shop.californiaclosets.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
Q: Will California Closets or California Closets Essentials™ sell or rent my information to other companies?
A: We never sell or rent your personal information to any other companies. Read more about our Privacy Policy.
GENERAL INFORMATION
Q: What is California Closets Essentials™?
A: As part of our commitment to Designing Better Lives®, California Closets® has curated a collection of premium closet accessories. Available exclusively on this site, this limited assortment features over 150 selected items.
Q: Does California Closets own California Closets Essentials™?
A: Yes. California Closets Essentials™ is an eCommerce site, owned by California Closets, where consumers can purchase products to maximize the organization of their closets. Comprised of hangers, jewelry boxes, watch winders, valet trays, storage bins, and more, California Closets Essentials™ features exclusive accessories that were carefully selected to coordinate with California Closets finishes.
Q: Can I make a purchase through my California Closets design consultant?
A: Your design consultant can help you review and select items to best complement your custom-designed storage solution, but direct purchases can only take place on this site.
Q: Can I see samples of California Closets Essentials™ products at a California Closets showroom?
A: Select California Closets showrooms will carry samples of the California Closets Essentials™ product line. Before visiting, please call your local showroom to confirm that they carry samples and to determine showroom hours. Visit our Showroom website for a complete list of showrooms.
Q: Which orders will be charged sales tax?
A: Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by California Closet Company, Inc., and the local sales tax of the delivery destination is also charged. Orders shipped to California locations are F.O.B. destination point which means title passes in California. For further assistance please call our Customer Care Center at 844.845.9303 or send an email to customer.service@calclosets.com.
Q: How can I update my California Closets or California Closets Essentials™ contact information or email address?
A: If you’d like to update or correct your email address, street address, or other personal information, either log into your account on this site and edit the information in your profile, email customer.service@calclosets.com or call 1 (844) 845.9303. Please note that it may take up to 6-weeks for changes to go into effect.
DESIGN YOUR OWN TOOL
Q: Why did we introduce this tool?
A: The Everyday System is designed to be easy to configure and re-configure. This tool provides a faster and more convenient way for customers to see all the available design options. The interactive, 4-step process allows users to customize our modular solutions to meet their specific needs, style, and budget.
Users will be able to customize different storage systems like Pantry, Media/Entertainment, Closet and Office (the tool is not currently available for Walk-In Closets). By visiting the LEARN page, users can locate resources to help them accurately measure their personal space, plus download inventory worksheets. Both resources can assist users in the creation of a storage system design that will match their needs.
Q: How does the tool work?
A: Users follow 4 easy steps:
- Select a pre-configured system to customize, OR start from scratch.
- Enter the dimensions of their closet, pantry, home office, or other space.
- Add/remove vertical columns, rearrange components, or change the width and depth of a shelf.
- Approve the design, add it to your cart and check out.
Q: Does the tool work on an iPhone?
A: Yes. While the tool is supported on both IOS and Android devices, the design experience is optimal on a desktop.
Q: How can a customer get support with the tool?
A: For instructional support, users can locate an in-depth tutorial on the LEARN page.
For further questions, we offer phone or LIVE online chat support.
For Design Help, users can receive one-on-one assistance by providing their email address under the HELP button; we will be in contact within 24 hours.
Q: How do you use the 'View in your space' function?
A: Once you are pleased with your design, you can use the Augmented Reality feature to view it live within your space.
-Double finger rotation allows you to spin the product.
-Double finger pinch allows you to reduce or increase the size.