FAQ - Covid-19

The health and safety of our customers and employees is our highest priority. However, in these uncertain times, we recognize the sense of peace that can come from organization and home as a refuge for order and calm. We are here to help you in the way that you are most comfortable — by online, video conference, by phone or in person.

We take this responsibility very seriously and are being diligent to ensure our operations keep our customers and employees safe. We also fully support any employee’s or customer’s personal decision to request a cancellation or reschedule an appointment.

How We Work

Free Virtual Design Consultations

All of our free Design Consultations can now take place virtually. Our professional design consultants use virtual technology to collaborate with customers 1:1, supporting with all measurements and then quickly turning around a 3D CAD rendering of the customer’s custom design. We are more than happy to design now and install at a later date.

White Glove Installation

We have also implemented immediate health and safety measures to our existing White Glove Service when our installers are in your home. In addition to always protecting your walls and floors, our installers will take additional preventative actions, which include washing hands/using hand sanitizer and following safe-distancing protocols with you or depending on the needs of your project, with their co-installer.  While in your home, they will communicate with you via phone or text, and will work alone in the space to install your system, without ever coming into physical contact with any other person on site. Finally, before leaving your space, they will wipe down and disinfect all surfaces after the installation is complete.

Manufacturing

We are closely monitoring guidance from the Centers for Disease Control and Prevention (CDC) and appropriate state and local officials, and are consistently directing our employees and franchises on best practices.

Key Questions

Are all California Closets locations under a “Shelter in place” or “Stay at Home” order?

The situation is changing daily and we are taking our direction from the latest guidelines or mandates provided from state and local officials. We are in constant contact with our employees and franchisees, sharing information with them and directing them to follow guidance from the Centers for Disease Control and Prevention (CDC) and their state and local officials.

How are you ensuring the safety of your workers who are interacting with customers?

We have and will support any employee’s decision to request a cancellation or reschedule an appointment. We are in regular contact with our employees and franchisees, sharing information with them and directing them to follow guidance from the Centers for Disease Control and Prevention (CDC) and their state and local officials.

Customers can cancel or rearrange an appointment without any cost. Any appointments that are completed are following all current distancing and safety protocols. We are also offering, and encouraging, virtual design consultations. 

Following current precautionary procedures, we have also implemented immediate health and safety measures to our existing White Glove Service when our installers are in your home. In addition to always protecting your walls and floors, our installers are taking additional preventative actions, which include washing hands/using hand sanitizer and following safe-distancing protocols with you, and depending on the needs of your project, with their co- installer.  While in your home, they will communicate with you via phone or text, and will work alone in the space to install your system, without ever coming into physical contact with any other person on site. Finally, before leaving your space, they will wipe down and disinfect all surfaces after the installation is complete. 

How are you handling cancellations from customers?

Customers can cancel or rearrange an appointment without any cost. Customers can also elect to schedule a free virtual design consultation.

How are you handling requested cancellations from employees?

At any time, we are encouraging  employees who feel uncomfortable to work from home or not come to work. We are also asking  employees who are showing any signs of sickness to not report to work. Therefore, we reserve the right to cancel or reschedule with short notice. This is not our normal practice and we appreciate your understanding during these unusual times.

My installation was cancelled/postponed. What happens to my deposit?

When your design is complete, we require a deposit to begin the creation of your custom closet. Our hope is that even in these challenging times you’ll still want to finish your project with us. We will not require your final payment until the day you are completely satisfied with your project.

Can I purchase now and have my system installed at a later date?

Yes, absolutely. We are more than happy to help you virtually design a custom solution now, and coordinate installation later. You can also elect to order The Everyday System our modular organizational solution designed in collaboration with Martha Stewart.. This product can be delivered to your home and self-installed. A customer can also schedule virtual installation support.

Is my local showroom still operating?

In full compliance with all current state “Shelter in Place” or “Stay at Home”  ordinances, we have also either temporarily closed our showrooms or we are offering individual showroom visits By Appointment Only. We have areas to wash hands or use hand sanitizer and we are disinfecting all collaborative work areas, and system displays prior to opening and after each consultation.

The situation is changing daily and we are closely monitoring the latest updates from state and local officials. We are closely monitoring guidance from the Centers for Disease Control and Prevention (CDC) and appropriate state and local officials, and are consistently directing our employees and franchises on best practices.

In ALL locations, we are offering alternative, free virtual design consultations.

Can I purchase and install myself?

Yes. The Everyday System™ designed in collaboration with Martha Stewart is modular and readily available online to ship and can be easily self-installed. A customer can also schedule virtual installation support. 

All California Closets® franchises are independently owned and operated.